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HOBE+ case study, how a virtual community of practice to support innovation in primary care becomes a corporate innovation tool in Osakidetza (Basque Public Health Service)

Galder Abos Mendizabal, Roberto Nuño Solinis, Irune Zaballa Gonzalez


A virtual professional community of practice (VCoP), HOBE+, was set up in 2011 to foster and facilitate innovation . It was aimed at all primary care professionals of the Basque Public Health Service (Osakidetza) in the provinces of Biscay and Araba. HOBE+ incorporated a innovation management process from the generation of ideas to their implementation.

In 2015, based on its success, HOBE+ became a corporate tool in Osakidetza extending its radio of action to all employees and settings (primary and Hospital care).

This manuscript objective is to assess, via a case study method, the process of developing and implementing a VCoP open to all primary care professionals in Osakidetza, including the take-up, participation and use of this VCoP in the first 15 months after its launch in October 2011. The usefulness of the VCoP was also assessed through a survey gathering the opinions of the professionals involved.

The experience shows that it is possible to create a virtual CoP for innovation in primary care where professionals from different professional categories propose ideas for innovation that are ultimately implemented; a experience that had been later on refined and extended to all Osakidetza.


Basque country, Primary care, Innovation, CoP, Online professional community of practice, HOBE+, Osakidetza, BIOEF

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DOI: http://dx.doi.org/10.18686/mmf.v3i1.1105