An Empirical Study on Student Satisfaction for Library Service at Guizhou University of Finance and Economics
Abstract
satisfaction, which seriously affects the development of libraries. Therefore, the construction and development of university libraries should be student-centered to improve student satisfaction in the new development period, promote student satisfaction, and
strengthen the structure of university libraries. Based on the research objectives of exploring the library service in the new digital
era, analyzing the influencing factors of student usage satisfaction, and policy suggestions, there were five independent variables of
collection resources, features services for student readers, digital services, professional level of librarian, and overall environment
and infrastructure set to test their relationship to student satisfaction.
Keywords
Full Text:
PDFReferences
[1] Rafols, I. et al. (2010). Science overlay maps: A new tool for research policy and library management. Journal of the American Society for Information Science and Technology. Vol 61 Issue 9, p.1871-1887.
[2] Choshaly, S. and Miraolghasemi, M. (2018). Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia. Library Management, Vol 40 No 3/4, p.240-250.
[3] Xu, F. and Du, J. (2018). Factors influencing users’ satisfaction and loyalty to digital libraries in Chinese universities. Computers in Human Behavior. Vol 83, p. 64-72.
[4] Li S. et al. (2019). Research on the application of information technology of Big Data in Chinese digital library. Library Management. Vol 40 No 8/9, p.518-531.
[5] Alnawas, I. and Hemsley-Brown, J. (2018). The differential effect of cognitive and emotional elements of experience quality on the customer-service provider’s relationship. International Journal of Retail & Distribution Management. Vol 46 No 2, p.125-147.
[6] Cristobal, A. (2018). Expectations on Library Services, Library Quality (LibQual) Dimension and Library Customer Satisfaction: Relationship to Customer Loyalty. Library Philosophy and Practice. Vol 27, p.23-31.
DOI: http://dx.doi.org/10.18686/ahe.v6i11.4954
Refbacks
- There are currently no refbacks.
