Research on the Improvement of Local Government Public Service Quality from the Perspective of Public Satisfaction
Abstract
The direction of China's public service construction is to take satisfying the people's yearning for a better life as the starting point and end point of the construction of a service-oriented government, emphasizing the legitimate rights of citizens, and improving public satisfaction. As the closest link with the public, the local government's service quality has attracted the public's attention and supervision. From the perspective of public satisfaction, this paper comprehensively analyzes the challenges faced by local government public service quality, and based on the characteristics of service quality, proposes effective strategies to improve the level of local government public service quality.
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DOI: http://dx.doi.org/10.18686/mmf.v6i5.5604
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