Practice of implementing “situational teaching mode” in etiquette courses in Vocational Colleges

Abstract

with the progress of society and economic development, tourism has also developed by leaps and bounds. In the hotel
industry, the level of service etiquette will aff ect customers’ experience and feelings of the hotel. Therefore, more and more attention has
been paid to the course of hotel service etiquette. Vocational colleges are the main positions for cultivating professional talents, and etiquette
teaching is one of the most important courses. In traditional etiquette teaching, teachers only teach theoretical knowledge, and students do
not know much about etiquette knowledge. With the development of social economy and tourism, there are higher requirements for the
etiquette quality of employees. In order to comply with the development of the times and meet the market demand, vocational colleges
should strengthen the teaching quality of the course of “hotel service etiquette”. This paper mainly discusses how to implement the eff ective
situational teaching strategy of “hotel service etiquette” course in Vocational Colleges from the perspective of situational teaching method,
and puts forward some feasible suggestions.