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Discussion on Traditional Emotional Labor and New Emotional Labor

Juan Zhang, Wenhui Liu

Abstract


The scope of application of the term "emotional labor" has become broader with the change and development of economic forms. According to the different economic forms on which emotional labor depends, this paper defines emotional labor as traditional emotional labor based on the employment relationship between capital and labor and the form of control as remuneration. Emotional labor is defined as a new type of emotional labor, which is based on new economic forms. Although there are some differences,new emotional labor is still a value-added tool.


Keywords


Emotional Labor; Traditional Emotional Labor; New Emotional Labor; Capital

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References


Morris, JA and Feldman, DC. The dimensions,antecedents,and consequences ofemotional labor[J]. The Academy of Management Review, 1996, 21: 986-1010.

Arlie, RH, “Emotion Work, Feeling Rules, and Social Structure”, American Journal of Sociology, 1979, 85(3): 551-575.

Blake, EA, Ronald, HH, “Emotional Labor in Service Roles: The Influence of Identity”, Academy of Management Review, 1993, 18(1), pp. 88-115.




DOI: http://dx.doi.org/10.18686/ahe.v6i6.4434

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