The Development of Service Design in the Medical and Health Industry
Abstract
With economic development and social progress, medical and health design has received more and more attention and
has become a national health and safety issue. Today, people are no longer limited to “seeking medical treatment”, but when they
are healthy. “Preventing disease”, seeking a better quality of life through medical means, as a result of which medical products and
services are more closely linked to people’s lives, and China’s medical and health industry has ushered in a historic opportunity
for rapid development. The current medical services have some drawbacks, so the methodology provided by the service design
concept can guide how to better serve the medical field, aiming to provide solutions based on the service design concept, and then
meet the expectations of patients for the medical service experience.
has become a national health and safety issue. Today, people are no longer limited to “seeking medical treatment”, but when they
are healthy. “Preventing disease”, seeking a better quality of life through medical means, as a result of which medical products and
services are more closely linked to people’s lives, and China’s medical and health industry has ushered in a historic opportunity
for rapid development. The current medical services have some drawbacks, so the methodology provided by the service design
concept can guide how to better serve the medical field, aiming to provide solutions based on the service design concept, and then
meet the expectations of patients for the medical service experience.
Keywords
Service design; Medical health
Full Text:
PDFReferences
[1] Wang Guosheng. Service Design and Innovation Practice [M]. Beijing: Tsinghua University Press, 2015: 141-150.
[2] Xin Xiangyang, Wang Xi. Focus on medical and health design[J]. Creativity and Design, 2014(6): 6-7.
[3] Lu Changfu. Research on the application of service design in medical service management [A]. Industrial Design Research (Third Series) [C]. 2015: 7.
DOI: http://dx.doi.org/10.18686/ahe.v6i9.4756
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