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Study on the Influence of Contactless Delivery Service on the Repurchasing Consumption for Sichuan Consumers in the Post-COVID-19

Wenjun Li


Contactless delivery would be considered an emerging online-to-offline mobile technology that foodservice businesses
and customers have widely adopted. Especially in COVID-19, they have provided a two-way beneficial food delivery service in
saving catering businesses and satisfying customers’ technical and psychological abnormalities. This study aimed to; get an overview of consumers’ overall perception of contactless delivery services; explore the overall status and formation mechanism of continuous use willingness of contactless distribution services; put forward corresponding improvement and optimization strategies to
help relevant logistics and distribution companies to improve and upgrade their business, and to enhance consumers satisfaction.


Contactless Delivery; Continuous Consumption; Post-COVID-19

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DOI: http://dx.doi.org/10.18686/ahe.v6i15.5158