Research on Influencing Factors of Customer Satisfaction 
of Community Logistics Distribution in Guiyang Based on 
E-commerce

Jie Yang; Rapassa Roung-onnam

doi:10.18686/fm.v9i2.12471

Research on Influencing Factors of Customer Satisfaction of Community Logistics Distribution in Guiyang Based on E-commerce

Jie Yang, Rapassa Roung-onnam

Abstract

Different from traditional transactions, e-commerce model has obvious separation, anonymity, virtuality, fuzziness and unpredictability, so it will highlight the third-party logistics, payment service providers, shopping platforms, etc., and highlight the impact of logistics
distribution, price level and payment methods on customer satisfaction. Therefore, based on the background of e-commerce, this paper discusses the influencing factors of customer satisfaction in Guiyang area of community logistics distribution.

Keywords

Customer Satisfaction; Quality Of Service; Perceived Value; Customer Expectation

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References

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DOI: http://dx.doi.org/10.18686/fm.v9i2.12471

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