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Research on Influencing Factors of Customer Satisfaction of Community Logistics Distribution in Guiyang Based on E-commerce

Jie Yang, Rapassa Roung-onnam


Different from traditional transactions, e-commerce model has obvious separation, anonymity, virtuality, fuzziness and unpredictability, so it will highlight the third-party logistics, payment service providers, shopping platforms, etc., and highlight the impact of logistics
distribution, price level and payment methods on customer satisfaction. Therefore, based on the background of e-commerce, this paper discusses the influencing factors of customer satisfaction in Guiyang area of community logistics distribution.


Customer Satisfaction; Quality Of Service; Perceived Value; Customer Expectation

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Included Database


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[5] Kang Liang. Research on Community Logistics Distribution System of Y Company Based on E-commerce Platform [D].

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DOI: http://dx.doi.org/10.18686/fm.v9i2.12471