• Login
  • Register
  • Search

Service Strategies Considering Consumer Preferences under Retailer Sales Efforts

Peng Zhang

Abstract


While previous literature considers retailer service strategies and consumer service preferences, the impact of retailer sales efforts
and consumer service preferences on service strategy decisions in the supply chain has not been considered. Therefore, we consider three
decision models under retailer sales effort to explore the impact of consumer service preferences on stakeholder equilibrium decisions in the
supply chain. Then, we analyze and explore manufacturer and retailer profits.

Keywords


Sales Effort; Service Strategy; Consumer Preference

Full Text:

PDF

Included Database


References


[1] Avinadav, T. (2020). The effect of decision rights allocation on a supply chain of perishable products under a revenue-sharing contract. International Journal of Production Economics, 225, 107587.

[2] Cao, X., and Zhang, J. (2021). Preference learning and demand forecast. Marketing Science, 40, 62-79.

[3] Chen, L., Peng, J., Liu, Z., and Zhao, R. (2017). Pricing and effort decisions for a supply chain with uncertain information. International Journal of Production Research, 55, 264-284.

[4] Chen, M., Hsu, C., and Lee, L. (2020). Investigating pharmaceutical logistics service quality with refined Kano’s model. Journal of

Retailing and Consumer Services, 57, 102231.

[5] Chernonog, T., Avinadav, T., and Ben-Zvi, T. (2015). Pricing and sales-effort investment under bi-criteria in a supply chain of virtual products involving risk. European Journal of Operational Research, 246, 471-475.




DOI: http://dx.doi.org/10.18686/fm.v9i3.12775

Refbacks