Servant Leadership on Turnover Intention in the Chinese Banking Industry: The Mediating Role of Job Crafting, Work-Family Conflict and the Moderating Role of Stress Mindset
Abstract
In recent years, due to the influence of the internal and external environment, employees in China's banking industry are more likely to have turnover intention than in other industries. Therefore, this study takes Chinese bank employees as the research object to explore the influence of servant leadership on turnover intention. The results showed that servant leadership has a significant negative impact on turnover intention; Job crafting and work-family conflict have a mediating effect on the effect of servant leadership and turnover intention; Stress mindset has a positive moderating effect on the effects of work-family conflict and turnover intention.
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DOI: http://dx.doi.org/10.18686/fm.v7i4.5408
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