Evaluation and Improvement of Local Government Public Service Quality Based on SERVQUAL Model
Abstract
With the development of the economy and society and the improvement of people's living standards, the people look forward to getting better public services. In order to meet the people's personalized and diversified needs for public services, the state has promoted the building of a service-oriented government and continued to improve the quality of public services. Based on the SERVQUAL model, this paper constructs a public service quality evaluation system and puts forward effective strategies for improving the public service quality of local governments.
Keywords
Full Text:
PDFReferences
National Development and Reform Commission, etc. "14th Five-Year" Public Service Plan. [2021-12-26]. https://m.chinacatv.org.cn/ site/content/2028.html.
Li J. China Digital Government Construction Report (2021) [M]. Social Science Literature Publishing House, 2021, (12).
Le W, Yang J, Zeng YR. Research on Service Quality Feature Extraction and Perceived Quality Measurement [M]. China Finance and Economics Press Media Group Economic Science Press, 2022, (4).
Han XW, Ren PP. Research on the evaluation system of government public service quality under the guidance of residents' sense of acquisition-based on principal component analysis [J]. Journal of Lianyungang Vocational and Technical College, 2021, (3).
Chen ZM, etc. Public service quality management - theory, method and application [M]. Science Press, 2017, (6).
DOI: http://dx.doi.org/10.18686/fm.v7i6.5917
Refbacks
- There are currently no refbacks.
