Research on Consumer Satisfaction of New Energy Vehicle Supporting Services —— Taking Chengdu Supo Community Users as an Example

Abstract

In recent years, China has grasped the trend of a new round of scientific and technological revolution and industrial transformation, taken the lead in clarifying the national strategy of the development of new energy vehicles. Relevant parties take the initiative to act closely, cooperate, and strive to promote the industrial development to achieve remarkable results. The rapid expansion of the new energy vehicle market scale has driven the rapid improvement of the market competitiveness of the new energy vehicle products in China. With the support of national policies, new energy vehicles have gradually become the development trend of the automobile market. The gradual increase of consumer demand for new energy vehicles has promoted the improvement of manufacturers' product power and the rapid growth of sales of new energy vehicles. But the booming new energy vehicle industry has also produced many problems that are difficult to ignore. For example, in recent years, the spontaneous combustion event of electric vehicles occurs frequently, which has become the doubts of consumers when buying electric vehicles, and may also become a stumbling block to the development of the industry. With the transportation service more convenient and intelligent, the technology application innovation is active, and the level of digitalization, networking and intelligence of the industry is constantly improved. Some local governments and enterprises have jointly used smart technologies to innovate incentive mechanisms to stimulate residents' willingness to travel green. Relying on digital technologies such as the Internet, big data and artificial intelligence, intelligent and shared modes of travel have entered people's lives, which will help significantly reduce traffic pollution emissions. In the future, we should further uphold the concept of intensive development, innovate travel modes, deepen technology empowerment, improve the travel sharing rate, optimize urban transport capacity, and help transportation to achieve energy saving and emission reduction.