Research on Consumer Perception of Intelligent Service in Catering Industry Based on Text Mining
Abstract
This paper classifies the emotion of the selected comment text and extracts the LDA theme, and interprets the results. The research shows that consumers have a high overall favorable rate of intelligent services in the catering industry, but there are also a small number of negative perceptions, which are reflected in the lack of human feelings of intelligent services, the lack of technology and the simple appearance of the machines that provide services. This suggests that catering businesses should pay attention to the application scope of intelligent services and improve consumer perception experience.
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DOI: http://dx.doi.org/10.18686/fm.v8i2.7517
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